At Appya we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to safeguard it.
Information We Collect
Personal Information: When you use our self-driven cab service, we may collect personal information such as your name, contact details, payment information, and driver’s license details. Location Data: We collect location data to facilitate the booking and navigation process. Usage Data: We may gather information about how you interact with our app, including your preferences, usage patterns, and device information.
How We Use Your Information
Providing Services: We use your personal information to facilitate bookings, process payments, and provide customer support. Improving Services: We may analyze usage data to enhance our services, customize user experiences, and develop new features. Communication: We may use your contact information to send you important updates, promotional offers, and service-related notifications.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology to secure sensitive data during transmission and storage.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Third-Party Services:
Our self-driven cab service may integrate with third-party services such as payment processors and mapping services. Please review the privacy policies of these third parties for information on how they handle your data.
Your Rights:
You have the right to access, correct, or delete your personal information. You may also opt-out of certain communications or request the restriction of processing. To exercise your rights or inquire about our data practices, please contact us using the information provided below.
Changes to this Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or app.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at communication@appya.in.
Withdrawal of Funds
Consumers can withdraw funds from their APPYA wallet at any time. The withdrawal process may take 48 working hour to complete.
Non-refundable Charges
Charges deducted for services used are non-refundable once deducted from the wallet.
Refund Conditions
Funds can only be refunded for completed trips where the journey has ended. No refunds will be issued for ongoing bookings or trips in progress.
Disputes
Any disputes regarding wallet balance, withdrawal requests, or refund eligibility will be addressed promptly by contacting our support team.
Modification of Policy
APPYA reserves the right to modify this refund policy as necessary. Users will be notified of any changes.
Delete Account
Deleting your account will permanently remove all your data, including booking history, saved preferences, and personal information. This action cannot be undone. If you wish to access our services in the future, you will need to create a new account.
